Delivery timescales
Products are usually dispatched within 1-2 working days
by Royal Mail First Class Post.
Deliveries will be made to the address that you give us for delivery of the
product(s).
Shipping
We ship free of charge to all UK addresses.
For shipments to the Republic of Ireland and mainland Europe,
shipping is charged at £2.00 per order plus £2.00 for each item ordered. So an
order for one CD, DVD, Game or Book will cost £4.00, with an additional
£2.00 for each further item ordered.
For shipments to countries outside Europe, shipping is currently charged at £4.50 per item.
Returns policy
We hope that all of our customers are happy with
their purchases. If any product we deliver is not what you ordered or is
defective or damaged, please let us know as soon as possible and we will
provide a refund or replacement in accordance with our Returns Policy.
If you wish to return any item(s) from your order please return to us,
detailing your reasons for return. Once we receive the item(s), we will issue a
refund or replacement as appropriate.
For any item(s) which are defective, damaged or sent in error by us, we will
refund the cost of the item(s).
For items which are no longer wanted or you wish to cancel, we will refund the cost of the item but we
will deduct a postage charge. We will not issue any refunds where the item has
been removed from its sealed packaging.
Please note that items must be returned within 14 days of receipt in order for
them to qualify for a refund.
If you change your mind... your right to cancel
You may cancel your order for any reason at any time up to the end of the seventh working day after you have received the goods. A "working day" means all days other than Saturdays, Sundays and public holidays.
To contact us regarding any of the above policies, please see the 'contact' page on this website.
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